SHIPPING and REFUND

Shipping Times
Estimated shipping times are approximately 2 working days for Italy, and about 5-10 days for countries outside Italy. Please take into account 1 working day for order processing for products ready for delivery. Gold, Silver and Mirra can not be held responsible for any damages, defects or losses from the moment the goods are delivered to the carrier. In the cases mentioned, Oro, Argento and Mirra will not guarantee either a refund or a replacement of the product. The carrier may refuse to take on damaged goods and will be responsible for any loss of goods from the time of collection. We will be happy to help you if you need more information. Write to us at shop@oroargentoemirra.it

Tempi di spedizione
I tempi di spedizione stimati sono di circa 2 giorni lavorativi per l’Italia, e circa 5-10 giorni per i paesi al di fuori dell’Italia.
Si prega di tenere conto di 1 giorno lavorativo per l’elaborazione degli ordini per i prodotti in pronta consegna.
Oro, Argento e Mirra non può essere ritenuta responsabile per eventuali danni, difetti o perdite dal momento in cui la merce viene consegnata al vettore. Nei casi citati Oro, Argento e Mirra non garantirà né il rimborso, né l’eventuale sostituzione del prodotto. Il vettore potrà rifiutare di prendere in carico merce danneggiata e sarà responsabile di eventuali smarrimenti della merce dal momento del prelievo.
Saremo felici di aiutarvi se avete bisogno di ulteriori informazioni. Scriveteci all’indirizzo shop@oroargentoemirra.it

Refund instructions
On-line, you can return the unused goods within 14 days from the shipping date to take advantage of the refund.
You will be reimbursed for the total goods. Shipping costs and additional costs are not refundable, unless the product is accepted or the product is not satisfied. Return processing times are approximately 14 working days.
Your refund can be considered in your profile or in the extract of your credit card or alternative method used within the month following the day of purchase. If the returned item was part of a promotion, the refund will be adjusted accordingly.
1. Go to your account, click on “Request return” in the “Orders” section and fill in the required fields or write an email to shop@oroargentoemiira.it and request authorization for your return, do not forget to specify “resume request” in the field of the e-mail subject. Information for sending e-mail: – This is the address – E-mail address of the person who placed the order – order number – Reason for return.
2. Include the original shipping note inside the package. (If you no longer have this document, address, telephone number, the name of the returned product and the order number.)
3. Please choose the shipping method and carrier that best suits your needs. Our distribution center was not accepted.
The items must be returned in excellent condition, unused with the whole package.
Please send to:
Gold, Silver and Myrrh
Corso Giuseppe Garibaldi, 277 – 89125 Reggio Calabria – Italy
Shipping costs will not be reimbursed.
The customer is responsible for the shipping cost of the return to Gold, Silver and Mirra.